Shipping policy

Effective Date: 2026-02-27

1. Introduction

At Vital Home USA, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on vitalHomeUSA.com.

  • Service name Standard Shipping
  • Price Free on most orders
  • Delivery time 3 to 7 business days for most orders
  • Destination United States
  • Coverage Most products; some exclusions may apply

2. Shipping Destinations

United States

  • We ship to addresses within the United States. Shipping availability to Alaska and Hawaii varies by product.

  • We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

  • Standard Shipping Free on most orders

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 7 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Tracking or shipment information will be provided when available from the carrier. You will receive shipment information by email when your order ships.

Insurance

Shipments may include carrier coverage against loss or damage during transit, depending on the carrier and shipping method.

6. Order Tracking

When your order ships, we will provide available tracking or shipment information by email. For freight deliveries, the carrier may contact you directly to coordinate delivery.

7. Delivery Issues

Delayed or lost packages

If your order has not arrived within the estimated delivery timeframe provided for your order, please contact us at support@vitalhomeusa.com or call 1-406-671-6595 so we can assist you.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Vital Home USA.